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Help Center
Knowledgebase
Knowledgebase
FAQ's
(38)
How do I order using web browser?
What is the minimum spend?
There is an item missing from my order!
How can I track my order?
I received an item that is not included in my order!
View all articles in FAQ's
Discount and Promos
(5)
How do I avail discounts?
Where can I find the promos?
Can I use my Senior Citizen discount?
Can I use my KCC Diamond/Bonus or Kanegosyo card?
Can I use my Bonus card or other KCC loyalty cards?
View all articles in Discount and Promos
Information Collected
(1)
What is your privacy policy?
View all articles in Information Collected
Shipping & Pick- up FAQs Zamboanga City
(2)
Where do you deliver in Zamboanga and how much is your delivery fee?
Where do I pick up my Click & Collect order in Zamboanga?
View all articles in Shipping & Pick- up FAQs Zamboanga City
Shipping & Pick-up FAQs General Santos City
(2)
Where do you deliver in General Santos, Polomolok & Alabel and how much is your delivery fee?
Where can I pick up my Click & Collect order in General Santos?
View all articles in Shipping & Pick-up FAQs General Santos City
Payment and Refunds
(21)
How do I pay?
What is your refund policy?
How does online payment work?
Can I pay through Bank Transfer?
What is your refund process?
View all articles in Payment and Refunds
Click & Collect
(7)
What if items in my order are out of stock for Click and Collect or Pick Up?
How does Click & Collect work?
How will I know the status of my Click & Collect order?
I can’t pick up my order at my preferred time. Can I pick it up later?
Do you charge a pick up fee for Click & Collect?
View all articles in Click & Collect
